Last updated: 3 August 2026

This page explains how to delete your Saunassa account (the Saunassa member app, published by Saunassa Franchise Ltd) and the personal data associated with it.

How to delete your account

In the app: go to Account → Privacy → Your data → Delete my account. You’ll see exactly what will be deleted and what we must keep, then confirm by typing DELETE. Your request is actioned within 30 days and we’ll email you when it’s complete.

By email: if you no longer have the app, email hello@saunassa.co.uk from the address on your account with the subject “Delete my account”. We’ll verify it’s you and action the request within 30 days.

If you have an active membership, please cancel it separately before (or when) requesting deletion.

What is deleted

When your account is deleted we permanently remove:

• Your name, email address, phone number, postal address, date of birth and profile photo
• Your sign-in itself — you will no longer be able to log in
• Your marketing preferences and consent records

What is kept, and for how long

Some records must be retained after account deletion to meet legal obligations. These are kept without your contact details attached:

• Payment, refund and invoice records (and the bookings those payments relate to) are retained for 6 years to meet UK tax and accounting law. Card details are never stored by Saunassa — payments are processed by Stripe.
• Signed health questionnaires and waivers, retained to meet health-and-safety and insurance obligations.
• Records we must keep to handle disputes, fraud or legal claims, for no longer than necessary.

After the applicable retention period these records are deleted or anonymised.

Questions

Contact hello@saunassa.co.uk. For full detail on how we handle your data, see our Privacy Policy.