Need to know
Frequently asked questions
Planning your first visit or looking for a quick answer? We’ve brought together the questions we’re asked most often about booking, memberships, what to bring and visiting Saunassa.
For information specific to a particular site, including facilities, opening times and prices, visit your nearest Saunassa location.
For information specific to a particular site, including facilities, opening times and prices, visit your nearest Saunassa location.
Everything you need to know
How do I book?
Head to your nearest Saunassa location to see the sessions available, or use our Book Now page to access the booking portal. You can also use the Saunassa app to view schedules and manage your bookings.
Do I need to be a member to visit?
No. Every session type is open to drop-ins, so you can visit without a membership. Memberships and credit packs simply work out cheaper if you’re visiting regularly.
Can I use my membership at any Saunassa site?
Your membership is tied to the site you joined at. If you visit another Saunassa location, you’ll get a discount on drop-in sessions there.
What should I bring?
Bring two towels, a water bottle and appropriate swimwear. One towel is for sitting on in the sauna and the other is for drying off afterwards. Filtered water is available at Saunassa locations, so you can refill your bottle during your visit.
Is there an age limit?
Drop-in sessions are for ages 10 and over. Anyone under 16 must be supervised by an adult at all times.
Are you open in the rain?
Yes. Saunassa runs rain or shine. In fact, we think there’s something particularly good about moving between a hot sauna, hot tub or cold bath while the rain is coming down.
How do I buy a gift card?
Visit our Gift Cards page and choose the Saunassa location you’d like the gift to be used at. Gift vouchers are location-specific and can only be redeemed at the location they were purchased for.
I'm interested in a franchise. How do I find out more?
Visit our Franchise page to find out more about bringing Saunassa to your own community and complete the enquiry form. We’ll then be in touch to arrange an initial conversation.
Can I make a group or private booking?
Yes. Saunassa offers options for groups and private sessions. Availability and group sizes vary by location, so get in touch with your chosen Saunassa to discuss what you need.