Last updated: 7 September 2026

1. About these terms

These terms explain how you may access and use the Saunassa website at www.saunassa.co.uk (the “website”).

By using the website, you confirm that you accept these terms. If you do not agree to them, please do not use the website.

2. About us

The website is operated by Saunassa Ltd, a company registered in England and Wales under company number 15114389.

Our registered office is:

16 Wych Hazel Way
Newquay
TR7 2LL

You can contact us at hello@saunassa.co.uk.

3. Other terms that may apply

These Website Terms of Use apply only to your access to and use of the website.

Other terms and policies may apply when you use particular services, including:

• our booking and cancellation terms;
• our membership terms;
• our customer waiver;
• our Privacy Policy; and
• our Cookie Policy.

Where you make a booking, purchase a membership or credit pack, buy a gift voucher or use a Saunassa location, the relevant separate terms will also apply.

4. Using the website

You may use the website for lawful, personal and non-commercial purposes.

You must not:

• use the website in any unlawful, fraudulent or harmful way;
• attempt to gain unauthorised access to the website, an account, the server on which the website is hosted or any connected system;
• knowingly introduce viruses, malware or other harmful material;
• interfere with, damage or disrupt the operation or security of the website;
• use automated systems, bots, scraping tools or similar technology to access, extract or reproduce website content without our written permission;
• misuse another person’s account or personal information; or
• reproduce or commercially exploit any part of the website without our permission.

We may suspend or restrict access to the website where we reasonably believe these terms have been breached or where this is necessary to protect the website, our systems or other users.

5. Creating and managing an account

You may need to create an account to access certain website features.

You must provide information that is accurate, complete and up to date. You are responsible for keeping your login details confidential and for activity carried out through your account.

You must not share your login details with anyone who is not authorised to use your account.

Please contact us promptly at hello@saunassa.co.uk if you believe someone has accessed your account without permission or if your account security has been compromised.

We may suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these terms.

Information about how we collect and use personal information associated with your account is provided in our Privacy Policy.

6. Website information

We aim to keep the information on our website accurate and up to date. However, website content is provided for general information and may change from time to time.

Although we take reasonable care, we cannot guarantee that all content will always be complete, accurate or current. You should check the details shown during the booking or purchasing process before completing a transaction.

Nothing on the website constitutes medical advice. You should seek appropriate professional advice if you are unsure whether sauna, cold-water immersion, contrast therapy, exercise or any other Saunassa activity is suitable for you.

7. Availability of the website

We aim to keep the website available and functioning properly, but we do not guarantee that it will always be available, uninterrupted, secure or free from errors.

We may temporarily suspend, withdraw or restrict access to all or part of the website for maintenance, security, operational or technical reasons. Where reasonably possible, we will try to provide notice of planned interruptions.

We may also change, update or remove website content and features from time to time.

8. Intellectual property

Unless otherwise stated, Saunassa Ltd owns or is licensed to use the intellectual property rights in the website and its content, including its branding, text, photographs, graphics, designs, video, audio and software.

You may view and temporarily download website content for your own personal, non-commercial use.

You must not copy, reproduce, modify, distribute, republish, sell, license or commercially use any website content without our prior written permission, except where permitted by law.

“Saunassa” and associated branding may not be used without our prior written permission.

9. Links to other websites

The website may contain links to websites or services operated by third parties.

These links are provided for convenience and information only. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

The inclusion of a link does not necessarily mean that we endorse the third party or its services. You should review the terms and privacy policies of any third-party website you visit.

10. Linking to our website

You may link to our website in a fair and lawful way, provided that doing so does not damage our reputation or suggest an association, approval or endorsement where none exists.

You must not frame the website within another website or link to it from a website containing unlawful, misleading, offensive or harmful material.

We may withdraw permission to link to our website where we reasonably consider it necessary.

11. Viruses and website security

We take reasonable steps to maintain the security of the website, but we cannot guarantee that it will always be free from viruses or other harmful material.

You are responsible for using appropriate security software and configuring your devices, systems and browser safely when accessing the website.

12. Our responsibility to you

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are responsible for loss or damage that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for:

• loss or damage that was not reasonably foreseeable;
• loss caused by circumstances outside our reasonable control;
• loss resulting from your misuse of the website or breach of these terms; or
• business losses, including loss of profit, revenue, opportunity, goodwill or business interruption, where you use the website for commercial or business purposes.

Nothing in these terms affects your statutory rights as a consumer.

13. Changes to these terms

We may update these terms occasionally to reflect changes to the website, our business or applicable law.

The latest version will be published on this page with the date it was last updated. Any changes will apply from the date they are published.

We recommend checking this page from time to time.

14. Governing law

These terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of the part of the United Kingdom in which you live. If you are acting for business purposes, the courts of England and Wales will have exclusive jurisdiction.

15. Contact us

If you have questions about these terms or the website, please contact:

Saunassa Ltd
16 Wych Hazel Way
Newquay
TR7 2LL

Email: hello@saunassa.co.uk
Website: www.saunassa.co.uk
Company number: 15114389
Registered in England and Wales